returns – Yank NZ
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exchanges & returns

We strive to create beautiful quality products, and our hope is that you love them as much as we do when you receive your order. Regardless of our goals, we should still have a plan in place should you find yourself unhappy with your purchase. You are welcome to return any item for a refund or exchange providing it is in it's original condition (unwashed, unworn, and unused), along with the original receipt within 30 days. Please do not remove swing tags.

Be sure to contact us regarding any issues should they arise. Then send your item back with the original receipts. Shipping costs for returning items are the responsibility of the customer.

When the returned item has been received we will check to make sure that it is unworn and in it's original state with swing tags intact. Once this is complete we will process your request. Refunds will be made within 14 days of receiving returned items.

Please note: There are no refunds or exchanges on sale or clearance items.

​Regarding Socks.. if for some reason you get your parcel and all of sudden realise you got the wrong colour or size we will happily exchange them for you. To exchange your socks simply pop us an email, and return your socks in Original Condition to us with a note enclosed as to what you would like us to send you and we will sort it out for you. “Original Condition” means: The packaging cannot be altered - everything must be in-tact. Socks may not be tried on, worn or washed.

If you believe you have received an incorrect or faulty item please contact us. We do not refund or replace items damaged by improper laundering. Please be sure to follow care label instructions when washing.


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